The checkout is a privileged moment for capturing your customers’ attention and building loyalty. Capitalize on it and give your customer relations an interactive dimension!
The Loyalty Operator relationship marketing platform combines the latest communication and interaction technologies to create and maintain this “interactive link” with your customers.
If physical stores are still resisting e-commerce, it’s because consumers appreciate the human touch, the opportunity to try out products, to be advised by a salesperson who already knows the tastes of the most loyal customers…
Identifying your customers at the checkout fills the need for an individualized customer relationship: you give them a personalized welcome, let them know if their kitty is about to expire, wish them a happy birthday… You’re in tune with consumers’ new expectations, without any technical complications!
Loyalty Operator is a multi-media platform. At the checkout, consumers can identify themselves via…
Practical: Wallet, or digital cardholder, brings all your loyalty cards together on your phone without having to download an application first. Wallet is in fact a “native” application, as it is installed by default on your Android and IOS smartphone.
It provides access to a wide range of services
The application can be used to send push notifications consistent with the customer’s shopping experience
Make a difference and leave a lasting impression! You combine the speed and authenticity of the “stamp” gesture typical of traditional commerce with the power of digital. The “wow” effect is guaranteed!
How does it work?
Your customer’s phone becomes their loyalty card.
The principle is simple: you assign an action to the QR code or NFC tag: consult a product sheet, like your Facebook page, post a review online…
Then all you have to do is place the sticker wherever you want your customers to see it. All they have to do is scan it with their smartphone to take advantage of the service.
Bring the experience to life with interactive kiosks: they attract customers’ attention with their fun, multimedia content. With their easy-to-remember messages and eye-catching visuals, these screens are ideal for creating a need or provoking impulse purchases by enhancing the value of products.
Kiosks can be used to register a new customer, or to collect responses to a satisfaction survey or a competition. Consumers use them autonomously, and are more inclined to communicate their personal data spontaneously: kiosks enable you to enrich your customer database quickly and massively.
Displays draw attention to new products, the best deals of the moment... They arouse the curiosity of consumers who walk through the door of your point of sale.
Interactive technologies encourage consumers to share their data. Your customer file is enriched by data collected both online and in-store.
Your customer relationship is more interactive and therefore more lively. Customers are more open to your suggestions.