Adelya A team at your service

Beyond the loyalty solution, Adelya is a team of professionals in animation and customer relations.

Your success is our only goal!

Nous sommes des professionnels de la fidélisation depuis plus de 15 ans

Proximity and professionalism

For over 15 years, Adelya has been designing, setting up and deploying relational strategies for its customers: from independent retailers to national chains, it’s in the variety of our projects that we cultivate our sense of customer care!

Our team is committed to your success and the satisfaction of your customers, which is why we are keen to build a relationship of trust and proximity with you. You will have a dedicated project manager, who will be your privileged contact on a daily basis, and who will advise you on how to develop your loyalty program.

ADELYA suit une méthodologie rigoureuse et éprouvée dans la mise en place de vos programmes

Projects are under control

With our effective and proven methodology, we can ensure your project is both secure and fully under control!
Nous vous aidons à définir votre programme

Design: defining your loyalty program

Your program is unique! Your project manager will help you express your needs and discuss the different solutions that can be implemented in order to meet them. We follow a precise and proven methodology, so you know exactly how to progress:
  • specifications
  • retro-planning
  • deliverables

Implementation: integration with the Loyalty Operator platform

Our IT team configures your programme on the platform:

  • set up of automatic rules
  • integration of your specific requests


Following a review of internal tests, your programme is handed over to you, while you are trained in the use of the platform. You will then be able to test it and give us your feedback. After its validation, the production launch is scheduled.

ADELYA s'intègre aux systèmes de caisse
ADELYA vous accompagne même après le lancement de votre programme de fidélité

Operation: launch of your loyalty program

Your programme is launched! When it comes to the management of your programme, you are autonomous, although here at Adelya, autonomous does not mean alone:

  • technical support that can be reached for any questions about the platform
  • regular reviews with your project manager to ensure the success of your programme


Is your situation highly specific? We offer bespoke support. Do you want to have adjustments made to your programme? No problem, your programme can still be changed and scaled!

  • training on the new tools
  • assistance with one-off operations
  • analysis and experience sharing